Standards & Criteria for Venues

Clear and consistent standards help gambling venues create safer environments where player wellbeing is prioritised at every level.

Table of Contents

RG Policy, Strategy and Culture

A strong responsible gambling culture starts from the top and should be reflected in every part of the organisation.

The venue has a clear responsible gambling policy that is actively implemented, not just documented
Leadership demonstrates commitment by integrating harm prevention into daily operations and decision-making
Responsible gambling values are embedded into staff behaviour, customer service, and internal communication

Staff play a key role in identifying risks and supporting safer gambling environments.

Employees receive regular training on recognising signs of gambling harm and risky behaviour
Staff are taught how to respond appropriately and communicate with care and respect
Training includes clear guidance on escalation procedures and available support resources

Self-exclusion systems give players the ability to take control when they need a break.

The self-exclusion process is simple, accessible, and clearly explained to all players
Exclusion requests are handled confidentially and enforced consistently
Staff are trained to respect and support self-exclusion without exception or pressure

Venues should actively support individuals who may be showing signs of gambling-related harm.

Staff are trained to identify behavioural warning signs in a respectful, non-invasive way
Conversations with at-risk players are handled calmly, privately, and without judgment
Clear referrals to professional support services are provided when needed

Players should always have the information they need to make safe and informed choices.

Clear explanations of game rules, odds, and risks are easily accessible to all players
Information is presented in simple, understandable language without misleading messaging
Tools such as time limits and spending trackers are promoted to encourage self-awareness

Marketing must be responsible and should never encourage harmful gambling behaviour.

Advertising is truthful and avoids exaggerated claims about winning or outcomes
Marketing does not target vulnerable individuals or minors
Responsible gambling messages are included in promotional materials where appropriate

Controlling access to funds helps reduce impulsive gambling behaviour.

Limits are placed on cash withdrawal facilities within or near gambling areas
Players are encouraged to set spending limits before engaging in gambling activities
Financial transactions are monitored to help identify unusual or risky patterns

The physical and digital environment should support safe and responsible play.

Venue layouts are designed to avoid creating high-pressure or overly stimulating environments
Game features are structured to reduce rapid, continuous play without breaks
Clear visibility of exits, clocks, and information points helps players stay aware of time and spending